Terms & Conditions Of Return
Return Eligibility Period:
Customers may request a return of purchased products within a specified timeframe of five (5) days from the date of receiving the product. This timeframe allows customers an adequate period to inspect the product and ensure its suitability for their needs. Any return requests made after this designated period may not be accepted. It is imperative that customers promptly initiate the return process within the stipulated timeframe to qualify for a refund or exchange. Our commitment to customer satisfaction drives us to provide a reasonable timeframe for returns, ensuring that our customers have ample opportunity to assess their purchase and make informed decisions.
Condition of the product:
1). We understand that customer satisfaction is paramount, and we strive to ensure that our customers are completely satisfied with their purchases. If for any reason a customer is not satisfied with their purchase according to their preference, we gladly accept returns under the condition that the product is unused, undamaged, and in its original packaging. (NOT FOR THE BULKY ORDERS)
2). For our valued international customers, we understand the importance of receiving your products in excellent condition. If, unfortunately, your order arrives with damage that occurred during the arrival process, we are here to assist you with the claims process. We kindly request that you notify us of any such damages within five (5) days of receiving the products in your hands. This timeframe allows us to promptly address your concerns and initiate the necessary steps to resolve the issue. Please provide us with detailed information and any supporting documentation regarding the damage to expedite the claims process. Your satisfaction is paramount to us, and we appreciate your cooperation in this matter.
Proof of Purchase:
Customers must provide valid proof of purchase, which may include an order number, receipt, or invoice, to facilitate the return of products. This documentation serves as verification of the transaction and ensures that returns are processed accurately and efficiently. Failure to provide adequate proof of purchase may result in delays or denial of the return request.
Return Shipping:
The return shipping costs are the responsibility of the customer. We kindly ask customers to cover the shipping expenses associated with returning items. We appreciate your understanding and cooperation in this matter.
Restocking Fee:
Please note that for lighting and furniture items with an order value exceeding 3 Lakh INR or 3,600 USD, a restocking fee may apply upon return. This fee is charged to cover the costs associated with inspecting, repackaging, and restocking the returned items. We advise customers to carefully consider their purchases to minimize the need for returns and potential restocking fees. Rest assured, our team is committed to providing exceptional service, and we’re here to assist you throughout the purchase process. Should you have any questions or concerns regarding our restocking fee policy, please feel free to reach out to our dedicated customer service team for clarification.
Refund Processing Time:
The refunds may take an estimated timeframe of 15 to 20 days to be processed upon receipt of the returned item by our company. This timeframe allows us to thoroughly inspect the returned item and initiate the refund process. We appreciate your patience and understanding in this matter. Rest assured, our team is dedicated to processing refunds as quickly as possible while ensuring accuracy and compliance with our return policy.
Changes of Terms:
We are committed to transparency and keeping our customers informed about any updates or modifications to our policies. In the event of any changes to our terms and conditions of returns, we will notify you promptly to ensure that you are fully aware of any adjustments. It is important to us that you have clear and up-to-date information regarding our policies to facilitate a smooth and satisfactory shopping experience. We appreciate your trust and understanding as we strive to provide the best possible service.
